Last Updated: May 25, 2026
This Return Policy explains how Toxic Tendencies handles returns, exchanges, refunds, replacements, damaged items, defective products, incorrect items, and order issues.
Toxic Tendencies is a clothing and ecommerce brand based in Boston, Massachusetts. Because our products may be made to order through print-on-demand and fulfillment partners, our return policy is designed to protect customers when something arrives damaged, defective, misprinted, or incorrect while also accounting for made-to-order production.
Made-to-Order Products
Some Toxic Tendencies products may be produced through print-on-demand fulfillment. This means certain items are made after your order is placed instead of being pulled from pre-made inventory.
Because of this production method, we do not accept returns or exchanges for buyer’s remorse, change of mind, wrong size selection, wrong color selection, incorrect customer information, or other customer ordering mistakes.
Returns and Exchanges
We do not accept general returns or exchanges for made-to-order products unless the item arrives damaged, defective, misprinted, incorrect, or there is another verified fulfillment issue.
Please review all product details, sizing information, color options, and shipping information carefully before placing your order. Once an order is submitted, it may begin processing quickly and may not be eligible for cancellation, return, or exchange.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible at mrblockhim@gmail.com.
Please include your order number, a clear description of the issue, and clear photos showing the problem. Photos help us review the issue and work with our fulfillment partners to determine the appropriate resolution.
Valid issues may be eligible for a replacement, reprint, refund, or another solution depending on the circumstances and fulfillment partner review.
Issue Reporting Window
If there is a problem with your order, please contact us within 14 days of delivery. This gives us enough time to review the issue and submit any necessary claim or support request with our fulfillment partner.
Issues reported after this window may not be eligible for replacement, refund, reprint, or further review.
Wrong Size or Change of Mind
We do not accept returns, exchanges, or refunds if you ordered the wrong size, selected the wrong color, changed your mind, no longer want the item, or are unhappy with the fit due to personal preference.
Please check the product description, size guide, garment fit, and order details carefully before completing checkout.
Order Mistakes
Customers are responsible for making sure all order information is correct before submitting payment. This includes product selection, size, color, quantity, shipping address, email address, and billing information.
Toxic Tendencies is not responsible for orders placed with incorrect customer information or incorrect product selections. If you notice an error after placing an order, contact us immediately at mrblockhim@gmail.com. We cannot guarantee changes or cancellations once an order has started processing.
Return Eligibility
To be eligible for review, the issue must involve a damaged item, defective item, misprint, incorrect product, or verified fulfillment error. The item must not be altered, intentionally damaged, or misused after delivery.
We may request photos, order details, packaging images, or additional information before approving any replacement, reprint, refund, or resolution.
Refunds
Refunds are not guaranteed and are reviewed case by case. If a refund is approved, it will usually be issued to the original payment method used at checkout.
Processing times for refunds may vary depending on your bank, card issuer, payment provider, or checkout method. Original shipping fees may not be refundable unless otherwise required by law or approved as part of a verified order issue.
Replacements and Reprints
If an item arrives damaged, defective, misprinted, or incorrect, we may offer a replacement or reprint instead of a refund when appropriate.
Replacement and reprint eligibility depends on the issue, photo evidence, order details, fulfillment partner review, and product availability.
Items That Cannot Be Returned
We do not accept returns for worn items, washed items, altered items, items damaged after delivery, items with removed tags or packaging when applicable, or items returned without prior approval.
We also do not accept returns or exchanges for buyer’s remorse, wrong size selection, wrong color selection, change of mind, personal fit preference, or incorrect customer-provided information.
Unauthorized Returns
Please do not send any item back without contacting us first and receiving instructions. Unauthorized returns may not be accepted, processed, replaced, exchanged, or refunded.
If a return is approved, we will provide instructions on the next steps. Return shipping instructions may vary depending on the issue and fulfillment process.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please check your delivery area, mailbox, package room, front desk, neighbors, or anyone who may have accepted the package.
If the package still cannot be located, contact us at mrblockhim@gmail.com with your order number and tracking information so we can review the issue.
Shipping Costs for Returns
Shipping costs related to returns, replacements, or reshipments may vary depending on the situation. If the issue is confirmed to be caused by a production, printing, fulfillment, or shipping error, we will review the best resolution available.
If an issue is caused by customer-provided information, such as an incorrect address or wrong size selection, the customer may be responsible for any additional costs related to reshipping, replacement, or a new order.
How to Report an Order Issue
To report an issue with your order, email us at mrblockhim@gmail.com.
Please include your full name, order number, email used at checkout, a description of the issue, and clear photos showing the damaged, defective, misprinted, or incorrect item.
Changes to This Return Policy
Toxic Tendencies may update this Return Policy from time to time to reflect changes in our products, fulfillment methods, service providers, ecommerce operations, or business practices.
When updates are made, the “Last Updated” date at the top of this page may be revised. Your continued use of our website after changes are posted means you acknowledge the updated Return Policy.
Contact Information
If you have questions about returns, refunds, replacements, reprints, or an issue with your order, contact Toxic Tendencies at mrblockhim@gmail.com.